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Privacy Policy | Techno Bharat Solutions

Privacy Policy

Effective Date: January 31, 2026

Techno Bharat Solutions (“we,” “us,” or “our”) operates the website www.technocustomerservice.co.in. We are committed to protecting the privacy of our users and ensuring transparency in how personal and technical information is collected, used, stored, and safeguarded.

1. Information We Collect

We collect information to provide services efficiently and improve website performance. The types of information collected include:

a) Personal Information

Information voluntarily submitted by users while requesting or booking services, including but not limited to:

  • Full name

  • Mobile phone number

  • Service address and location details

This information is collected only when necessary to fulfill service requests.

b) Technical and Usage Information (Automatically Collected)

When users visit our website, certain information is automatically collected through standard tracking technologies, including:

  • Internet Protocol (IP) address

  • Browser type, version, and language

  • Device type, operating system, and screen resolution

  • Date and time of visits

  • Pages viewed, clicks, and interaction behavior

2. Legal Basis and Purpose of Data Collection

The information collected is used strictly for legitimate business purposes, including:

  • Service Delivery: To contact users, confirm service requests, and provide doorstep appliance repair services within our operational regions.

  • Customer Communication: To respond to service inquiries, confirmations, follow-ups, and support-related communication.

  • Analytics and Performance Monitoring: To understand user behavior, traffic patterns, and service demand for operational planning.

  • Advertising and Conversion Measurement: To evaluate the effectiveness of digital marketing campaigns using tools such as Google Analytics, Google Tag Manager, and advertising pixels. IP addresses may be used for security monitoring, fraud prevention, and advertising optimization.

  • Website Functionality Improvement: To detect technical issues, improve website stability, and enhance overall user experience.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to support core website functions and analytics.

These technologies are used to:

  • Measure advertising conversions and campaign performance

  • Store user preferences and session information

  • Improve website speed, navigation, and usability

Users may manage or disable cookies through their browser settings. Disabling cookies may affect certain features or functionality of the website.

4. Data Storage and Security Measures

We implement reasonable administrative, technical, and physical security safeguards to protect collected information from:

  • Unauthorized access

  • Accidental loss

  • Misuse or alteration

  • Unlawful disclosure

Data is stored only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

5. Data Sharing and Disclosure

  • Techno Bharat Solutions does not sell, lease, or trade personal or technical data to third-party marketing entities.

  • Information may be shared with trusted technology and analytics service providers strictly for operational, analytical, and advertising measurement purposes.

  • All such data sharing is limited to what is necessary for business operations and complies with applicable privacy standards.

6. User Rights and Control

Users have the right to:

  • Request access to personal information held by us

  • Request correction of inaccurate or incomplete data

  • Request deletion of personal data, subject to legal or operational requirements

Requests may be made using the contact details provided below.

7. Policy Updates

Techno Bharat Solutions reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on this website, with the updated effective date clearly indicated.

8. Contact Information

For questions, concerns, or requests related to this Privacy Policy or personal data handling, please contact:

Techno Bharat Solutions
📧 Email: technobharatsolutions@gmail.com
📞 Phone: 09006734925

Legal Disclaimer & Statutory Declaration

1. Professional Status & Independence

Techno Bharat Solutions (hereinafter referred to as the “Service Provider”) is an independent, privately owned appliance repair and technical service firm, headquartered in Ranchi, Jharkhand, with service operations in Raipur, Chhattisgarh.

Techno Bharat Solutions operates strictly as a third-party service provider and hereby declares that it is not affiliated with, authorized by, associated with, sponsored by, or partnered with any appliance manufacturer, brand, platform, or Original Equipment Manufacturer (OEM).

We do not represent ourselves as an “Authorized Service Center,” “Official Service Partner,” or “Brand Service Provider.”
All services are performed by independent technicians, primarily for out-of-warranty appliances, unless otherwise disclosed to the customer in writing.

2. Trademark & Intellectual Property Notice

All brand names, product names, logos, and trademarks (including but not limited to LG, Samsung, Whirlpool, Godrej, Haier, Voltas, IFB, Lloyd, and others) displayed or referenced on this website are the registered trademarks of their respective owners.

Such references are used solely for nominative, descriptive, and identification purposes, to indicate the types of products our technicians are capable of servicing.

The use of any trademark on this website:

  • Does not imply authorization, endorsement, or affiliation

  • Does not suggest official support or representation

  • Does not grant Techno Bharat Solutions any ownership or rights over such trademarks

Techno Bharat Solutions fully acknowledges and respects the intellectual property rights of all OEMs and trademark holders.

3. Warranty Limitation & Liability Disclaimer

Service Warranty

Any warranty provided on workmanship or replacement parts is a limited service warranty issued solely by Techno Bharat Solutions.
This warranty is independent of and separate from any manufacturer or OEM warranty.

Manufacturer Warranty Disclaimer

Customers are expressly informed that engaging a third-party repair service may result in the voiding of an existing manufacturer’s warranty.

Techno Bharat Solutions shall not be held responsible or liable for:

  • Any manufacturer warranty rendered void

  • Any warranty-related claims denied by the OEM due to third-party servicing

Spare Parts Disclosure

Replacement parts used may be aftermarket, refurbished, or genuine, depending on availability and customer consent.
Such parts are not covered under OEM warranty unless explicitly stated by the manufacturer.

4. Google Ads & Advertising Transparency Declaration

In compliance with Google Ads Third-Party Service Policies, Techno Bharat Solutions formally declares that:

  • We operate as a direct-to-consumer, independent service provider

  • We charge customers directly for diagnostic, inspection, and repair services

  • We do not provide official or brand-authorized support

  • Our advertisements clearly reflect our independent service status

  • Keywords and ad content are used strictly to describe our technical service capabilities, not brand authorization

5. Jurisdictional Service Area & Operational Scope

Techno Bharat Solutions provides doorstep services strictly within the following regions:

  • Ranchi Metropolitan Area and surrounding districts (Jharkhand)

  • Raipur Metropolitan Area and nearby serviceable localities (Chhattisgarh)

Service requests outside these jurisdictions may be declined at our sole discretion based on operational feasibility.